The Basics of Superior Customer Service

Say hello.

Make eye contact.

Identify yourself.

Listen to the customer.

Express thanks.

Three components of the SMILE Customer Service program:
Training Testing Testimonies

Three goals of SMILE:
Increased Economic Growth
Retention of Workforce
Better Prepared Entry Level Workers

Three SMILE Sponsor Benefits:
Ongoing Publicity
Customer Retention
Discounted Customer Service Training

For further information on the SMILE Customer Service program,
contact the MACC office at 708-747-6000.

SPONSORS TO-DATE:
Village of Matteson
Bimba Manufacturing
Borders
Career Preparation Network
Prairie State College
Holiday Inn Matteson
ITT Technical Institute Matteson
First National Bank
US Bank
Great Lakes Bank
Village of Park Forest